Support Center

Submissions & manuscriptsPopular

How can I track my manuscript?

Sign in to your journal account and open your submissions dashboard. Select the manuscript to see its current stage. If the status has not changed for longer than the jo…

Submissions & manuscriptsPopular

What should I check before submitting?

Read the journal’s author guidelines, use the required article structure, remove identifying information where anonymous review is used, verify references and figures, a…

Submissions & manuscriptsPopular

I cannot open my reviewer assignment. What should I do?

First sign in with the email address that received the invitation. Open your reviewer dashboard and select the assignment. If access still fails, submit a technical-supp…

Submissions & manuscriptsPopular

How do I reset my password?

Use the “Forgot your password?” link on the sign-in page. Enter the email connected to your account and follow the secure reset link. Check spam or junk mail before open…

Submissions & manuscripts

How do I request a correction to a published article?

Open a Publication & corrections ticket. Provide the article title, DOI or URL, the exact text or metadata that needs correction, and a short explanation. The editorial…

Submissions & manuscripts

Where can I ask about an APC, invoice, or receipt?

Select APCs & payments when creating your ticket. Include the manuscript ID, invoice number where available, payer name, and the specific question. Never submit card num…

Submissions & manuscripts

How can I request proof of peer-review service?

Open a Peer review ticket and include the journal, manuscript ID, and approximate review date. The editorial office will confirm eligible completed reviews before issuin…

Submissions & manuscripts

May I reuse an article, table, or figure?

Check the licence displayed on the article page first. Open-access material may permit reuse when the licence conditions are followed. For uses outside the stated licenc…