Submissions & manuscriptsPopular
How can I track my manuscript?
Sign in to your journal account and open your submissions dashboard. Select the manuscript to see its current stage. If the status has not changed for longer than the jo…
Publisher assistance
East Africa Journal Support Center
Request help, open ticket, or contact the publisher.
Self-service guidance
Answers to common publishing questions
Search concise guidance for authors, reviewers, editors, readers, and librarians.Submissions & manuscriptsPopular
What should I check before submitting?
Read the journal’s author guidelines, use the required article structure, remove identifying information where anonymous review is used, verify references and figures, a…
Submissions & manuscriptsPopular
I cannot open my reviewer assignment. What should I do?
First sign in with the email address that received the invitation. Open your reviewer dashboard and select the assignment. If access still fails, submit a technical-supp…
Submissions & manuscriptsPopular
How do I reset my password?
Use the “Forgot your password?” link on the sign-in page. Enter the email connected to your account and follow the secure reset link. Check spam or junk mail before open…
Submissions & manuscripts
How do I request a correction to a published article?
Open a Publication & corrections ticket. Provide the article title, DOI or URL, the exact text or metadata that needs correction, and a short explanation. The editorial…
Submissions & manuscripts
Where can I ask about an APC, invoice, or receipt?
Select APCs & payments when creating your ticket. Include the manuscript ID, invoice number where available, payer name, and the specific question. Never submit card num…
Submissions & manuscripts
How can I request proof of peer-review service?
Open a Peer review ticket and include the journal, manuscript ID, and approximate review date. The editorial office will confirm eligible completed reviews before issuin…
Submissions & manuscripts
May I reuse an article, table, or figure?
Check the licence displayed on the article page first. Open-access material may permit reuse when the licence conditions are followed. For uses outside the stated licenc…
Could not find the right answer?
Personal assistance
Open a tracked support request
Submit one clear record and receive a ticket number with a private progress link by email.Your request stays private.Do not include passwords, payment-card details, or confidential peer-review text.
Private progress
Track an existing request
Your confirmation email contains the private link used to view status, progress notes, and replies.- 1ReceivedYour request entered the queue.
- 2UnderwayThe support team is working on it.
- 3Waiting for youMore information is needed.
- 4CompletedAn administrator confirmed completion.
Written assistance
Write to the support desk
For an issue that needs investigation, a tracked request is the fastest way to keep every response together.Tracked support mailboxinfo@eastafricajournal.org
We aim to acknowledge requests within one business day.
Help us respond accurately
- Include your submission ID or article URL when relevant.
- Describe the exact step where the problem occurred.
- Attach a screenshot, but remove passwords and sensitive review material.
Telephone assistance
Call the publisher support desk
Speak with the team during business hours for brief guidance or help identifying the right service route.Telephone+254 792 815782
Monday–Friday, 8:30–17:30 EAT
Have these details ready
- Your name and the email connected to your OJS account.
- Your manuscript, ticket, or article reference where applicable.
- A short description of the assistance you need.
Publisher office
Our Physical Address
Book Publisher's correspondence and scheduled in-person visits.Visit Us
Park Place Business Centre, Suite 201,Magadi Road, Karen - Nairobi+254 792 815782hrl@eastafricajournal.org
Monday–Friday, 8:30–17:30 EAT
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Select the subjects that matter to you. Confirmation, preference controls, and unsubscribe are included.Shared knowledge
Learn with the publishing community
Explore moderated discussions, recurring publishing problems, and solutions that may help others.Useful questions become shared answers
Community discussions are moderated by the publisher. Ticket details are never published automatically; an issue can be converted only when the requester has consented and an administrator writes an anonymised version.
Visit the publishing community- 01Browse existing discussions
- 02Propose a publishing question
- 03Learn from accepted solutions